- Learn how to communicate up, down and across your organisation
- Build ‘win-win’, harmonious relationships with colleagues, suppliers and customers
- Leading whether you are in charge or not
- Achieve results through others without any direct authority
- Communicate and delegate responsibilities to members of different departments
- Work more effectively in cross-functional or matrix teams
- Minimise conflict and build group commitment
- Win buy in and support for your ideas and proposals
- Sell change positively and gain the acceptance of affected parties
- Develop a collaborative team-oriented culture
- Progress decision-making in time efficient ways
- Increase personal influence by building flexibility of influencing style